Østersøstrand Camping – Terms & Conditions & Regulations

Below you will find useful information regarding the use of our online booking system. Among other things, you can read about how we process the information you provide, how you receive your receipt in connection with a purchase, and much more.

Payment

All prices stated in Østersøstrand Camping's online booking system are in Danish kroner (DKK), including VAT and all taxes and fees, unless otherwise stated.
Payment is made using approved debit or credit cards, including Dankort, Visa, Mastercard and Diners.
No fee is charged for online payment.

Information about Online Purchases

You can safely make bookings through our online booking system.
As a consumer, you are generally protected against misuse of your credit card online, with no excess to pay.
Read more at www.fdih.dk.

Delivery and Services

When booking and paying for a cabin, rental tent, pitch for your own tent or caravan, you will receive a contract from Østersøstrand Camping.
The contract will be sent by email immediately after the purchase, provided that a correct email address has been provided.
The booked service begins upon arrival and ends upon departure, as stated in the contract.

Cancellation and Refunds

If you cancel more than 30 days before arrival: the full amount will be refunded, less an administration fee of DKK 525.
If you cancel between 7–30 days before arrival: 50% of the amount will be refunded, with a minimum administration fee of DKK 525.
If you cancel less than 7 days before arrival: no refund will be given.

Changes to Reservations

Changes to an existing reservation are considered a change to the original booking. Any price differences will not be refunded.
Østersøstrand Camping reserves the right to charge an administration fee for changes to reservations.

Late Payment Fee

A late payment fee of DKK 100 will be charged for overdue payments.
After two payment reminders, the case will be forwarded to a debt collection agency.

Force Majeure

Neither party shall be liable for non-performance caused by circumstances that could not reasonably have been foreseen, including strikes, lockouts, epidemics/pandemics or other circumstances considered force majeure under Danish law.

Registration of Information

Østersøstrand Camping registers your name, address, email address and other information provided in connection with a purchase.
The information is not disclosed to third parties but is stored for 5 years.
Server-side cookies and a secure connection are used.
Credit card information is encrypted before transmission.

Complaints

Contact us if you do not receive your contract and the system has not displayed an error message.
Complaints regarding bookings or stays must be submitted within a reasonable period of time.
The right to submit a complaint expires one year after receipt, unless otherwise agreed.
Østersøstrand Camping will process the complaint and decide whether a refund, replacement or price reduction is appropriate.

Information about Complaint Options

The Danish Competition and Consumer Authority's Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, Denmark. Complaints can be submitted via forbrug.dk.
EU Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/

Deposit

When reserving a seasonal pitch, a deposit of DKK 1,400 must be paid. The deposit is non-refundable in the event of cancellation.

Rental

Applies only to the persons included in the rental agreement.

Loaning / Guests

Must be reported. Guests are registered as ordinary campers and must pay the applicable overnight fee.
Electricity consumption is charged according to the pitch's meter.

Subletting & Resale

Subletting or resale of the pitch is not permitted.

The Campsite's Right to Change Pitches

The campsite may make changes to an individual pitch due to tree removal, improvements, new installations or other circumstances, but will always contact the guest first.

Guests

The tenant must register guests at reception immediately upon arrival.
Guests are not permitted to drive onto the campsite and must park in the designated parking area.
Day visitors staying after 22:00 are considered overnight guests and will be charged the normal overnight fee.
Violation of these rules may result in removal from the campsite.

Positioning of Caravan

A minimum distance of 3 metres must be maintained between caravans in accordance with fire safety regulations.

Maintenance

The pitch must be kept clean and tidy.
The grass must be mowed, including the edges around the caravan and awning. A lawn mower can be borrowed.
At the end of the season, the pitch must be left in the same condition as when it was received.
The campsite is not responsible for items left behind.

Tidiness

One caravan, one awning and one storage tent are permitted per pitch.
The pitch must be left clean and tidy.
Windbreaks must be taken down, bicycles and inflatable boats must be stored behind the caravan, and beer crates and other items must be removed.

Waste

Containers are available for glass, bottles and household waste, as well as bins for hot charcoal.
All other waste must be disposed of by the tenant.
Failure to comply with the waste rules will result in a fee of DKK 250.

Vehicle

Maximum one vehicle per pitch. The vehicle must remain within the camping unit.

Dogs on the Campsite

Dogs must be kept on a leash at all times.
Dogs must be walked outside the campsite.
Dog waste must be removed.

Quiet Hours

Loud music is not permitted on the campsite.
Quiet hours are from 22:00–07:00.
Music must be turned off during quiet hours.

Smoking

All buildings at the campsite are non-smoking.
Violation of this rule may result in removal from the campsite.

Damage and Additional Cleaning

The tenant is responsible for any damage caused to cabins, furnishings and equipment during the stay.

In the event of damage, misuse or extraordinary cleaning (including, for example, smoking indoors, pets on furniture/beds or accidents such as urine in a bed), payment will be charged corresponding to the actual costs of cleaning, repair or replacement.

For particularly extensive cleaning, a fixed fee may be charged.

Østersøstrand Camping reserves the right to charge the amount subsequently.